NEGOTIATION SKILLS AND TECHNIQUES
INTRODUCTION
This course is designed to sharpen the skills of participants and their understanding of the negotiation process. Negotiation is an essential people at work, especially for those who have to bargain on behalf of the organization. The exciting course would enable participants master the negotiation techniques and obtain better outcomes.
OBJECTIVES
At the end of the course, participants will
- appreciate that planning is key to success in negotiation
- understand and control interpersonal aspect of the negotiation process
- secure win-win results
- recognize and respond to various negotiation styles
- achieve profitable bargains consistently
CUSTOMER SERVICE EXCELLENCE FOR FRONT OFFICE STAFF
OBJECTIVES
At the end of the course, participants will
- understand and appreciate the essence of customer service and the role of front office in organizational survival
- learn ideal techniques of handling customers and attend to complaints appropriately
- learn how to deal with difficult customer situation