INTRODUCTION

The dynamic nature of the business environment today and the desire to achieve optimum results has placed more responsibilities on the secretary adding to their traditional roles.  This course aims at promoting the unique ideals secretaries and personal assistants must possess to succeed in the new dispensation.

OBJECTIVES

At the end of the course participants will

• understand the basic role and responsibilities of a Secretary/Personal Assistant
• effectively tackle basic technical and organizational problems hindering effective performance of secretaries and proffer solutions
• understand and imbibe the attributes of good secretaries and enhance the performance capabilities and potentials in order to make them efficiency-conscious and result-oriented
• apply managerial principles in the performance of their duties and mange their bosses effectively

CONTENTS

• Overview of Secretarial Functions and Practice
• The Role, Responsibilities and Challenges of the Secretary : Transformation from secretarial to managerial responsibilities
• Office management and Administration
•  Management of Meetings: Rules, Procedures and Minutes
•  Managing Time for Better Results (including the Boss’ Schedules)
•  Communication Skills and Report Writing Techniques
•  Understanding/Managing the Boss and Professional Ethics
•  Creativity, Assertiveness, Confidentiality and Interpersonal Skills
•  Financial Appreciation for Secretaries
•   Customer Service Excellence: The Role of the Secretary
•  Information and Records Management